I received this bag as a birthday gift and I'm in love! I carry a lot with me due to medical needs. Most bags can't accommodate the extra items, but I actually have room to spare. I love having so many pockets for organizing. It's very comfortable on my shoulder and I love the supple feel of the material.Wasn’t as big as I thought but it’s made really well and the colors are beautifulHow do I contact company. Nice purse but mine is missing the shoulder strap.This purse has more room then I thought It would and I enjoy the room it hasI’ve started to call mine the battle bag because it holds more stuff than a marine going to war. And it does so with no signs of stress!The zippers are not only easy to open and close but they are a high enough quality to last. As a lifelong backpack user for my carryon for flights, I recently converted to this.I could easily fit my 13” laptop, chargers, clutch wallet, a notebook, and a reading book, plus all the odds and bobs you expect like Kleenex and pens. It could have fit more to be honest.And it looks amazing. I kept coming back to it when I was shopping because of its look. The leather looks great. If you are petite, it may be too big for you…but I am not…so MY BATTLE BAG!!It's got so many great pockets, and fits everything I need so nicely :) very soft material, beautiful color. Highly recommendI like the brown purse I ordered, although it’s a little heavy. But I DID finally find the shoulder strap in an almost-hidden compartment.Much larger than expected, so many pockets. Good quality.Overall love my new bag!